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Byte Invisible Braces Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
1,641 Customer Comments & Reviews - see all comments
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Byte™ is an invisible braces company that operates nationwide to allow consumers who need minimal to moderate dental alignment to receive treatment without visiting a doctor's office. Byte's Smile Science technology was created by renowned celebrity cosmetic dentist, Dr. Jon Marashi, to design a personalized smile that complements each patient's face. byte’s aligner treatment plans also include HyperByte, a high-frequency vibration device, which may help to reduce treatment time (when used 5 mins a day with aligners) and ease the discomfort sometimes associated with orthodontic treatment. Byte is headquartered in Los Angeles, California
 
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How is Byte rated?

Breakdown

5.0/5
Pricing
5.0/5
Treatment Duration
5.0/5
Aligner Specifications
5.0/5
Fitting Options

Overall Rating: 4.9 / 5 (Excellent)

Byte launched its teledentistry platform in 2019 and has since enjoyed remarkable growth in the invisible aligner market. The company's low-cost, guaranteed impression kit, staff of licensed dentists and orthodontists, as well the free product enhancements it offers, make Byte an attractive option for patients who need mild to moderate orthodontic correction.

To get started, patients complete an at-home impression kit and provide photographs to be evaluated through a personalized patient portal. Once treatment is approved by a dental professional, they will receive a set of aligners. byte uses a technology called Smile Science, created by a Hollywood dentist, to help determine each patient's course of alignment treatment.

Byte treatment also relies on the company's proprietary HyperByte device, which uses high frequency vibration, which may help to reduce treatment time (when used 5 mins a day with aligners) and ease the discomfort patients sometimes experience when using aligners.

Byte Product Specs

Aligner Specifications - 5 / 5

byte lets consumers who need minor to moderate alignment enjoy a better smile at a reasonable cost, without having to visit the orthodontist frequently.

Byte's aligners are made of BPA-free plastic that gradually shift teeth into proper alignment. To qualify for treatment, consumers purchase an impression kit and take photos of their teeth and return them to Byte. These submissions are evaluated by Byte's team of dentists and orthodontist to determine whether customers are good candidates for Byte's course of treatment. Once approved, patients then purchase a full treatment package, composed of multiple aligners they will change every week. At the end of the treatment, a free retainer is provided to retain the alignment.
Brands
Proprietary
Service Options
Mail
Types of Alignment Trays
Full Mouth
Short Term
Partial

Additional Features

  • Progress tracking
  • Free teeth whitening
  • Personalized Patient Portal
  • Premium Teeth Whitening
  • Aligner Cleaner
  • Breath Freshener
  • HyperByte

Byte Pricing

Pricing - 5 / 5

Byte is an attractive alternative to other mail-order aligner services, because of the company's guaranteed low-cost impression kit, free retainer service, and its financing program, which requires a low down payment of $249. Monthly payments are affordable at $82/per month over a term of 32 months. Byte financing is available to all patients, regardless of credit history, and includes the Byte Protection Program, a service that provides free retainers for 5 years post-treatment. Regardless of whether you finance your treatment, once it's complete, Byte will provide a free retainer to help you maintain your new smile.

Byte's impression kit also comes with a 100% money-back guarantee: If you don't qualify for Byte aligners, the company will refund the cost of your impression kit. That makes trying Byte a risk-free proposition.

Byte replacement aligners are not free, but they only cost $29 for the first aligner, then $99 for every following aligner. A free whitening kit and the company's exclusive HyperByte device is included with each treatment plan.

Price Range
$95 - $1,895
Free Replacement
No
Cost of Additional Replacement
$0.00
Free Retainer
Yes
Financing Available
Yes
Money Back Guarantee
Yes

Discounts

Byte offers a discount of $150 to all active and retired military service members.

Byte Customer Experience

Fitting Options - 5 / 5

Byte uses an impression kit and patient photos to create its aligners. Fitting and ongoing treatment is all performed remotely. After you submit your impression kit, you'll receive your entire treatment kit in about three weeks. Byte customer service can be reached every day, from 8 am to 5 pm. Contact the company by phone or email, or through its social media accounts on Facebook, Twitter, and Instagram.

Customer Service Hours
Monday–Sunday, 8:00 AM - 5:00 PM
Communication Method
Phone
Email
Patient Portal
Video Chat
Social Media
Year Founded
2019
BBB Rating
A+

Other Reputational Data

Byte has earned an A+ rating from the Better Business Bureau. The company has also earned accolades on Trustpilot, where consumers award the company 4.7 out of 5 stars.

Company Profile

Full Name
Byte Invisible Braces
Company Website
https://www.byteme.com/
Headquarters
12100 Wilshire Blvd, Los Angeles, CA, 90025

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1641 Customer Comments & Reviews

Loading Reviews ...
sagar.gurtu
2/8/2021
I had researched about a lot of teeth aligner companies and finally went with Byte because of its most number of positive reviews. And, I'd say that I'm very happy with my choice. I can really see the results. The gaps in my teeth are almost gone. Their team is very responsive and they regularly checked in with me about my progress. I'd surely recommend Byte to anyone.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
This is amazing! We know it's only the start, but we can't wait to get you to that last step. Let us know if you have any questions throughout your treatment! We've got you.
Jessica W
2/5/2021
Wonderful customer service! They have done several check ins to make sure my smile is on the right track which I really appreciate. I'm happy I choose Byte for my new smile.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Our care team does just that- we CARE! We want to make sure the experience is as seamless as possible, and we're thrilled to hear your byte adviser was able to do just that. It's just a taste of what care with Byte is like. Thank you!
charleenorby
2/5/2021
I was happy with my aligners and byte service until i went to order my retainers. After wearing them for 12 weeks i was told they were too loose. It took them almost a month to get back to me and they have just now sent me a new impression kit. When that arrives they will make me new aligners. I don't know how much time this will add to my treatment. Also i am told to keep wearing my same week 13 aligners, but the top one is already cracked.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hey Charlee- thanks for the review and feedback. We understand how frustrating it can be when those aligners do not fit properly, but we are here to make sure you get back on track. Our team is committed to both making sure you get a smile you love and making sure it sticks, so do not hesitate to reach out. We apologize if we dropped the ball on communication but we want to make it right as soon as possible. Happy to have you in our Byte fam for life!
A
amy d
2/4/2021
I am so thankful for byte. Their customer service is absolutely wonderful!! I couldnt be happier!! They have given me the smile I have always wanted but never thought I could have or afford. I would recommend byte to anyone!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Amy! Thank you for taking to time to post this awesome feedback. We are so happy to hear that you finally have the smile you have always dreamed of. We are so excited for you to show off your new smile to the world! If you have any questions, we are always happy to help.
A
Anna
2/4/2021
The customer service is fantastic! They always give me prompt answers to all my questions and concerns and are very understanding and personable.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Anna! Thank you for the great feedback. We are so happy to hear that your experience has been fantastic. We are always happy to help, if you ever have any questions or concerns, just send us a message.
J
Jeremy R
2/3/2021
The experience has been fantastic so far. I appreciate great customer service and responsiveness.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
So happy you chose Byte to be apart of your smile transformation. Our team will be there to support you every step of the way during your treatment and even after! Please don't hesitate to reach out, we are just a message away.
wittjb
2/3/2021
I received the aligners as promised. My main issues were not resolved in the treatment time frame. Three of my aligner trays cracked with regular use. I did follow treatment guidelines with length of wear each day. Customer service is usually excellent. The policy is that if not satisfied with results or if teeth revert to poor dentition then retreating is gratis. However, expect no bells or whistles with the second round.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hey- thank you so much for the review and your feedback. Your experience and treatment are important to us and we want to make sure all of your concerns are addressed. Our team is here to support you, every step of the way, so do not hesitate to reach out. We are always just a message away at support@byteme.com. We are committed to getting you a smile you love. Happy to have you in the Byte family for life!
Lizzy J
2/3/2021
I am 5 weeks into my 6 month treatment. Love that I only have to wear my aligners at night. So far every set is tight the first few nights, but by the time every week it is to change to the next one- there is no discomfort. Everything is packaged well and there have been no need to file down or adjust any aligners and no digging into gums. So far having a great experience!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Lizzy! Thank you for the awesome feedback. We are so happy to hear that your experience has been great! It definitely takes some time to get used to each new aligner, remember the HyperByte is your best friend and can be used to help alleviate the discomfort. If you ever have any questions, feel free to contact us.
A
Ashley
2/2/2021
I am almost done with my treatment and I am so excited to finish in two weeks! This system was so easy, fast and affordable. I have had several people ask me about my teeth and say how straight and white they are getting. I have already referred a few friends and I am so excited they are purchasing because this truly was amazing! I feel so much better about my smile and I can wait to see the final results! The support and customer service has been great and I would highly recommend this product. This was not painful and you can easily pop the aligners out to eat. I had a few times where I had a ache jaw which is totally normal and Advil helped with that.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Ashely, thank you for the awesome review. We can’t wait to see your new smile either! We appreciate you telling your friends about us. From start to finish we do what we can to provide the best experience. If you ever have any questions or concerns, just send us an email support@byteme.com. We are always happy to help.
kellymac815
2/2/2021
Byte and the team has been amazing. They have been super helpful on my journey to a better smile and I would recommend them to anyone.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hey Kelly! Thank you for the great feedback. We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at support@byteme.com
Top Rated
Our Partner
Holiday Special! Promo Code: BYTESEASONS100BBP
  • Starting at $70/month 
  • My Byte App tracks progress and monitors treatment
  • Free retainers, LED teeth whitening, and cleaner
  • Exclusive HyperByte included for quicker and more comfortable treatment
  • Dentist directed treatment with remote monitoring
  • Works directly with leading dental insurance companies
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