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Byte Invisible Braces Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
1,641 Customer Comments & Reviews - see all comments
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Byte™ is an invisible braces company that operates nationwide to allow consumers who need minimal to moderate dental alignment to receive treatment without visiting a doctor's office. Byte's Smile Science technology was created by renowned celebrity cosmetic dentist, Dr. Jon Marashi, to design a personalized smile that complements each patient's face. byte’s aligner treatment plans also include HyperByte, a high-frequency vibration device, which may help to reduce treatment time (when used 5 mins a day with aligners) and ease the discomfort sometimes associated with orthodontic treatment. Byte is headquartered in Los Angeles, California
 
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How is Byte rated?

Breakdown

5.0/5
Pricing
5.0/5
Treatment Duration
5.0/5
Aligner Specifications
5.0/5
Fitting Options

Overall Rating: 4.9 / 5 (Excellent)

Byte launched its teledentistry platform in 2019 and has since enjoyed remarkable growth in the invisible aligner market. The company's low-cost, guaranteed impression kit, staff of licensed dentists and orthodontists, as well the free product enhancements it offers, make Byte an attractive option for patients who need mild to moderate orthodontic correction.

To get started, patients complete an at-home impression kit and provide photographs to be evaluated through a personalized patient portal. Once treatment is approved by a dental professional, they will receive a set of aligners. byte uses a technology called Smile Science, created by a Hollywood dentist, to help determine each patient's course of alignment treatment.

Byte treatment also relies on the company's proprietary HyperByte device, which uses high frequency vibration, which may help to reduce treatment time (when used 5 mins a day with aligners) and ease the discomfort patients sometimes experience when using aligners.

Byte Product Specs

Aligner Specifications - 5 / 5

byte lets consumers who need minor to moderate alignment enjoy a better smile at a reasonable cost, without having to visit the orthodontist frequently.

Byte's aligners are made of BPA-free plastic that gradually shift teeth into proper alignment. To qualify for treatment, consumers purchase an impression kit and take photos of their teeth and return them to Byte. These submissions are evaluated by Byte's team of dentists and orthodontist to determine whether customers are good candidates for Byte's course of treatment. Once approved, patients then purchase a full treatment package, composed of multiple aligners they will change every week. At the end of the treatment, a free retainer is provided to retain the alignment.
Brands
Proprietary
Service Options
Mail
Types of Alignment Trays
Full Mouth
Short Term
Partial

Additional Features

  • Progress tracking
  • Free teeth whitening
  • Personalized Patient Portal
  • Premium Teeth Whitening
  • Aligner Cleaner
  • Breath Freshener
  • HyperByte

Byte Pricing

Pricing - 5 / 5

Byte is an attractive alternative to other mail-order aligner services, because of the company's guaranteed low-cost impression kit, free retainer service, and its financing program, which requires a low down payment of $249. Monthly payments are affordable at $82/per month over a term of 32 months. Byte financing is available to all patients, regardless of credit history, and includes the Byte Protection Program, a service that provides free retainers for 5 years post-treatment. Regardless of whether you finance your treatment, once it's complete, Byte will provide a free retainer to help you maintain your new smile.

Byte's impression kit also comes with a 100% money-back guarantee: If you don't qualify for Byte aligners, the company will refund the cost of your impression kit. That makes trying Byte a risk-free proposition.

Byte replacement aligners are not free, but they only cost $29 for the first aligner, then $99 for every following aligner. A free whitening kit and the company's exclusive HyperByte device is included with each treatment plan.

Price Range
$95 - $1,895
Free Replacement
No
Cost of Additional Replacement
$0.00
Free Retainer
Yes
Financing Available
Yes
Money Back Guarantee
Yes

Discounts

Byte offers a discount of $150 to all active and retired military service members.

Byte Customer Experience

Fitting Options - 5 / 5

Byte uses an impression kit and patient photos to create its aligners. Fitting and ongoing treatment is all performed remotely. After you submit your impression kit, you'll receive your entire treatment kit in about three weeks. Byte customer service can be reached every day, from 8 am to 5 pm. Contact the company by phone or email, or through its social media accounts on Facebook, Twitter, and Instagram.

Customer Service Hours
Monday–Sunday, 8:00 AM - 5:00 PM
Communication Method
Phone
Email
Patient Portal
Video Chat
Social Media
Year Founded
2019
BBB Rating
A+

Other Reputational Data

Byte has earned an A+ rating from the Better Business Bureau. The company has also earned accolades on Trustpilot, where consumers award the company 4.7 out of 5 stars.

Company Profile

Full Name
Byte Invisible Braces
Company Website
https://www.byteme.com/
Headquarters
12100 Wilshire Blvd, Los Angeles, CA, 90025

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1641 Customer Comments & Reviews

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C
Con H
4/20/2021
I had braces in the past that were very expensive. I wish that Byte was around 15 years ago to save my time and money. The process has been so smooth and amazing. Everyone is helpful, friendly and understanding. If you want to get your smile back or get the smile that you always wanted choose Byte!!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi there, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results!
bluebensau
4/20/2021
Hyper sales oriented approach. Lots of communication and attention to the customer leading up to the sale .. the only follow-up communication was to ask me to fill out this survey. I'm not done with the treatment so I can't speak to that, but I feel like I have a lot of progress to make with only a few forms left.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We appreciate the feedback as it can help us improve our customer's experience throughout treatment to make sure they are feeling supported. We're sorry to hear that you haven't received more communication from our team. We do send check-in emails every two weeks. If you have not received those, please reach out to our customer care team at support@byteme.com or 877-298-3669. We would be happy to look ingot this for you and check your smile progress. We are standing by for support!
ycharalambous
4/20/2021
they are good and hard to notice. that is 5 stars but they got my treatment plan wrong 2 times in a row.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi- thanks for sharing this feedback. We are sorry to hear about your trouble getting the right treatment plan but we are happy to hear that our team was able to get this sorted out for you and that your treatment is progressing well :) We are always here to support you so do not hesitate to reach out.
Brianna T
4/19/2021
My experience with Byte thus far is great. Customer service is helpful and professional. I can’t wait to see the results!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thanks for the great review, Brianna! Our team is here to support and do what we can to make your treatment as smooth and stress-free as possible. We can't wait to see your results either!
zulemaonline
4/19/2021
Customer service is excellent. My kit is working for me as promised. I can see a change every single time I change my aligners

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We are so happy to hear you are seeing the progress! Our team's goal is to answer any questions and make sure you are feeling supported throughout your smile journey. If you ever have any questions or if there is anything we can do to make your experience better, please let us know. We are excited to see your new smile! :)
R
Ryan D
4/19/2021
So far my experience with byte has been nothing but positive. The customer service has been very nice and helpful. I am looking forward to receiving my aligners and see how things progress.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Ryan, thank you for your review. We are so happy to hear that you have had such a positive experience. We can't wait to get your treatment started. Please let us know if you have any questions. We are always happy to help! We hope you'll share your progress with us.
jerrodwikle
4/18/2021
Great product! A week and a half in and I’m already seeing results!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
So exciting you are already seeing results! We can't wait to see your new smile. If you ever have any questions, please let us know. We are always happy to help. Thanks for the great review.
Kayla S
4/18/2021
I really appreciated Ryan and Ben. They checked on me every step of the way. They even scheduled the pickup for me which was very nice.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Kayla, we are so happy to hear how helpful Ryan and Ben have been. We always want to do what we can to ensure your questions are answered and you are feeling supported. We are excited to see your final results!
shopaholic21_2003
4/17/2021
A wonderful and affordable product! The product has excellent results and less time than going to the dentist!!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We do what we can to provide you with an experience that works best for your lifestyle and needs. Thank you for your review! :)
S
Scott H
4/17/2021
This has been a very good experience for me. The directions from the very beginning have been very helpful and the staff is responsive and fast. I would recommend Byte to just about anyone.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thank you for the great review, Scott! We are happy to hear your experience has been going well and we hope to continue that throughout your smile journey. If you ever have any questions we are always happy to help. We look forward to seeing your final results!
Top Rated
Our Partner
Holiday Special! Promo Code: BYTESEASONS100BBP
  • Starting at $70/month 
  • My Byte App tracks progress and monitors treatment
  • Free retainers, LED teeth whitening, and cleaner
  • Exclusive HyperByte included for quicker and more comfortable treatment
  • Dentist directed treatment with remote monitoring
  • Works directly with leading dental insurance companies
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