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Byte Invisible Braces Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
1,641 Customer Comments & Reviews - see all comments
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Byte™ is an invisible braces company that operates nationwide to allow consumers who need minimal to moderate dental alignment to receive treatment without visiting a doctor's office. Byte's Smile Science technology was created by renowned celebrity cosmetic dentist, Dr. Jon Marashi, to design a personalized smile that complements each patient's face. byte’s aligner treatment plans also include HyperByte, a high-frequency vibration device, which may help to reduce treatment time (when used 5 mins a day with aligners) and ease the discomfort sometimes associated with orthodontic treatment. Byte is headquartered in Los Angeles, California

How is Byte rated?

Breakdown

5.0/5
Pricing
5.0/5
Treatment Duration
5.0/5
Aligner Specifications
5.0/5
Fitting Options

Overall Rating: 4.9 / 5 (Excellent)

Byte launched its teledentistry platform in 2019 and has since enjoyed remarkable growth in the invisible aligner market. The company's low-cost, guaranteed impression kit, staff of licensed dentists and orthodontists, as well the free product enhancements it offers, make Byte an attractive option for patients who need mild to moderate orthodontic correction.

To get started, patients complete an at-home impression kit and provide photographs to be evaluated through a personalized patient portal. Once treatment is approved by a dental professional, they will receive a set of aligners. byte uses a technology called Smile Science, created by a Hollywood dentist, to help determine each patient's course of alignment treatment.

Byte treatment also relies on the company's proprietary HyperByte device, which uses high frequency vibration, which may help to reduce treatment time (when used 5 mins a day with aligners) and ease the discomfort patients sometimes experience when using aligners.

Byte Product Specs

Aligner Specifications - 5 / 5

byte lets consumers who need minor to moderate alignment enjoy a better smile at a reasonable cost, without having to visit the orthodontist frequently.

Byte's aligners are made of BPA-free plastic that gradually shift teeth into proper alignment. To qualify for treatment, consumers purchase an impression kit and take photos of their teeth and return them to Byte. These submissions are evaluated by Byte's team of dentists and orthodontist to determine whether customers are good candidates for Byte's course of treatment. Once approved, patients then purchase a full treatment package, composed of multiple aligners they will change every week. At the end of the treatment, a free retainer is provided to retain the alignment.
Brands
Proprietary
Service Options
Mail
Types of Alignment Trays
Full Mouth
Short Term
Partial

Additional Features

  • Progress tracking
  • Free teeth whitening
  • Personalized Patient Portal
  • Premium Teeth Whitening
  • Aligner Cleaner
  • Breath Freshener
  • HyperByte

Byte Pricing

Pricing - 5 / 5

Byte is an attractive alternative to other mail-order aligner services, because of the company's guaranteed low-cost impression kit, free retainer service, and its financing program, which requires a low down payment of $249. Monthly payments are affordable at $82/per month over a term of 32 months. Byte financing is available to all patients, regardless of credit history, and includes the Byte Protection Program, a service that provides free retainers for 5 years post-treatment. Regardless of whether you finance your treatment, once it's complete, Byte will provide a free retainer to help you maintain your new smile.

Byte's impression kit also comes with a 100% money-back guarantee: If you don't qualify for Byte aligners, the company will refund the cost of your impression kit. That makes trying Byte a risk-free proposition.

Byte replacement aligners are not free, but they only cost $29 for the first aligner, then $99 for every following aligner. A free whitening kit and the company's exclusive HyperByte device is included with each treatment plan.

Price Range
$95 - $1,895
Free Replacement
No
Cost of Additional Replacement
$0.00
Free Retainer
Yes
Financing Available
Yes
Money Back Guarantee
Yes

Discounts

Byte offers a discount of $150 to all active and retired military service members.

Byte Customer Experience

Fitting Options - 5 / 5

Byte uses an impression kit and patient photos to create its aligners. Fitting and ongoing treatment is all performed remotely. After you submit your impression kit, you'll receive your entire treatment kit in about three weeks. Byte customer service can be reached every day, from 8 am to 5 pm. Contact the company by phone or email, or through its social media accounts on Facebook, Twitter, and Instagram.

Customer Service Hours
Monday–Sunday, 8:00 AM - 5:00 PM
Communication Method
Phone
Email
Patient Portal
Video Chat
Social Media
Year Founded
2019
BBB Rating
A+

Other Reputational Data

Byte has earned an A+ rating from the Better Business Bureau. The company has also earned accolades on Trustpilot, where consumers award the company 4.7 out of 5 stars.

Company Profile

Full Name
Byte Invisible Braces
Company Website
Headquarters
12100 Wilshire Blvd, Los Angeles, CA, 90025

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1641 Customer Comments & Reviews

Loading Reviews ...
lindseyruthbeacom
5/3/2021
They have been great, answered any questions, checking in, the process has been easy and refreshing! Plus I'm seeing results. The aligners take some getting used to but soon you don't even notice them being on. Highly recommend getting Byte, the price is great, the products are phenomenal, and the customer service on point.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Wow that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any question you may have! Thanks for the great review Lindsey :)

dburris777
5/3/2021
My experience with Byte has been ok. I'm decently happy with the set of results from the first treatment, but some teeth need to be fixed (as my bite is out of whack) and I am having a second impression kit being made. Customer support responds usually within 48 hours. I give three stars as the first treatment plan did not provide the desired results I was looking for, and the fact that I have been waiting for this to get fixed and have another treatment plan provided for over a month, and the next set of aligners won't be done for another 6 weeks. So while they advertise they are significantly faster than other brands, in the end I'm still taking just as much time as if I had gone with a... Read More

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi there- thank you so much for taking the time to share this feedback with our team. We understand that it can be frustrating when your teeth and treatment do not progress exactly as expected but we are happy to hear that our team was able to get your concerns addressed and help you move forward with further treatment. Every person's smile is unique and their teeth move at different rates, but we are 100% committed to getting you a final smile you absolutely love. Do not hesitate to reach out to us at support@byteme.com if you have any further concerns or questions.

David A
5/2/2021
I want to say that I am very happy that I chose Byte over Smiles Direct. They (Byte) have great customer service. When I had any kind of issue, they were on top of it. They were professional, helpful, and knowledgeable about the product. They sought to make sure I was happy. As for my teeth, I amazingly see the aligners working! My teeth were so crooked, I never thought a product like this could move them. I feel my teeth moving. When I take the aligners out, my teeth have shifted, I can feel the product working. So far, I have enjoyed the journey and I am so looking forward to the destination! I endorse Byte and will refer this product to my friends and family. David

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi David! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! We are so happy that you chose Byte to go on this journey with you and that you are already feeling and seeing progress! Let’s get you that final smile. Thank you for the awesome review.

E
elizabethlipp
5/1/2021
Byte aligners have been such an amazing experience for me! I have always had a large gap in my front teeth and wanted to align them with the rest of my byte. Only one month in and I can already tell a difference in my smile. Thanks Byte!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We are so happy to hear about your amazing experience thus far and that you are already seeing results. Our goal here at Byte is to help our customers get a smile they love- with a treatment that is as seamless and stress-free as possible! 😊 Welcome to the Byte fam and thank you for the awesome review Elizabeth.

A
Akhil
5/1/2021
I have been using byte aligners for 10 weeks now. Total period is 21 weeks so am half way through. Best part I like is their customer support. They go out of way to help from the time I thought of ordering the impressions kit. I was very surprised when their emailed me from time to time to check how its going. We rarely see this kind of customer support. Coming to aligners, they are easy to put on, hyperbyte makes you feel comfortable when the aligners don’t sit right especially when starting with new set. So far, it has been a pleasant journey and would highly recommend byte.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Woohoo! Halfway to that final smile, we cannot wait to see it :) Send us some progress photos, we love to see before and after pictures! Our team is here for you every step of the way, so do not hesitate to reach out. We are so excited about your unique journey and cannot wait to see your final results. Happy to have you in our Byte family! Thank you for the awesome review.

Terry G
4/30/2021
Byte® Dental laboratory PLACE DETAILS Terry Grosz So my Byte Advisor asked me to send a couple of pictures of my teeth...some pics with and without my aligners so she could check my progress. My Advisor noticed some air gaps with the aligners and said that air gaps indicate an improper fit. It meant my teeth were needing more time to finish making adjustments before moving to the next week aligners. So she advised me to extend my days on that weeks aligners and increase the use of the hyper-byte. After following my Byte Advisor's instructions, my teeth have made the appropriate adjustments. and I'm ready to move on. I'm thankful that my advisor spotted the problem and promptly... Read More

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Terry! Our care team does just that- we CARE! We want to make sure the experience is as seamless as possible, and we're thrilled to hear your Byte adviser was able to do just that. It's just a taste of what care with Byte is like. We cannot wait to get you a smile that you love. Thanks for the awesome review, we are so happy to be on this smile journey with you!

lyapimperial
4/30/2021
I liked the personalized one on one customer service. They are very responsive. I felt very comfortable and at ease. The orthodontist was also available with any questions and concerns. I was also told that they will work with you for life (your whole treatment and after that). I am perplexed though because they charged my carecredit after they told me they will wait for me to go ahead with it. They also told me that they will give me a complementary whitening kit, but did not fulfill it.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hey! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! We want to make sure your concerns with your carecredit and whitening kit are addressed! Our team wants to regain your trust so please send us an email at support@byteme.com and we can take a deeper look. So happy to have you in our Byte fam!

Becca T
4/30/2021
Enjoying the byte process even more than I expected. Customer service is fast and seamless. Every week I switch out my alligners I’m more excited for this new smile. SO EASY without having to go into an orthodontists office!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Becca, thank you for sharing your awesome experience with us! We know that starting clear aligner treatment at home can be a daunting experience. We do what we can to ensure you are supported throughout your smile journey. We are so excited to hear that you are already seeing progress. We can’t wait to see your perfect new smile! :)

iivannb
4/29/2021
Cant wait to receive my Byte aligners. My friend had a good experience with them so had to give it a try. So far process was easy and they check up on you so the communication is great.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Woohoo! We are so excited that you chose Byte to go on this smile journey with you. Our team is so excited to see your progress and is here every step of the way to answer any questions you may have. We are just a message away at support@byteme.com! Can't wait to see your final results 😊 Thanks for the awesome review.

sarahlynnfowler16
4/29/2021
I tell everyone I love Byte! They make orthodontics so much easier, affordable and literally doable than if I had had to GO somewhere for treatment! Byte made getting my bite corrected possible! Love them!!!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Sarah! Byte is proud to be the best value in the orthodontic space! We are so happy that we were able to help you find a pricing option that works best for you. Thank you for taking the time to submit this awesome review!


Top Rated
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  • Starting at $70/month 
  • My Byte App tracks progress and monitors treatment
  • Free retainers, LED teeth whitening, and cleaner
  • Exclusive HyperByte included for quicker and more comfortable treatment
  • Dentist directed treatment with remote monitoring
  • Works directly with leading dental insurance companies