Byte Invisible Braces Review
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Byte™ is an invisible braces company that operates nationwide to allow consumers who need minimal to moderate dental alignment to receive treatment without visiting a doctor's office. Byte's Smile Science technology was created by renowned celebrity cosmetic dentist, Dr. Jon Marashi, to design a personalized smile that complements each patient's face. byte’s aligner treatment plans also include HyperByte, a high-frequency vibration device, which may help to reduce treatment time (when used 5 mins a day with aligners) and ease the discomfort sometimes associated with orthodontic treatment. Byte is headquartered in Los Angeles, California
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1641 Customer Comments & Reviews
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The Byte team is AMAZING! Their directions for set-up are so simple + easy to follow, and the process is so easy to get started.
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We are excited to be on this journey with you, and we can't wait to see your final results!
So far, I am happy with Byte. The process is very easy and straightforward. I am happy with my progress so far. Their customer service is excellent.
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
We are happy to hear that our team has taken such great care of you throughout your journey! We look forward to seeing your final results 😊
I have noticed great improvement in my teeth so far. I am so glad that I started the program when I did. I am less embarrassed by the crowded lower teeth.
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
We can't wait to see you show off your new smile with confidence! We are standing by for support if you ever have any questions. We are just an email or phone call away. Thank you for the great review, Brittany!
I am so happy so far with my results so far I’m 3 weeks in and already seeing change. I wish I wouldn’t of waiting so long
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
We are so happy to hear you are seeing the changes in your smile already, and we can't wait to see your new smile! Thank you for the great review.
I am happy that I have decided to go with byte they are way less expensive than actual braces. I could not afford braces for the price they were giving me, so I decided to go with byte, because my smile wasn’t severe for traditional braces anyway . I am on a payment plan with byte and it’s so affordable and fair.
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
Jasmine, thank you for the great review. We are proud to offer a more affordable alternative to braces. We are excited to be on this journey with you, and we can't wait to see your final results!
The only issue that I have, is that the support that I received early on in the process was the support I was hoping and expecting to receive throughout the process. There was someone, who gave me their name, that checked in to ensure that I created my impressions ok, and that I got them in the mail. Then, there was someone, again, they gave me their name, to assist with payment. Now, no one reaches out to see how the process is going for me. Now, if I didn't receive the support that I received at the beginning of the process, then I wouldn't have any expectations or complaints.
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
Hi there, thank you for your feedback. We can understand your frustrations. We know the importance of getting the support you need throughout treatment and we apologize for the delay. Due to a higher volume, our response time has been less than ideal. Rest assured our team is working hard to help each and every customer as soon as possible. You should be receiving check-in emails about every two weeks. If you have not been receiving those, we want to look into it right away. Please send us an email at support@byteme.com or give us a call at 877-298-3669.
TERRIBLE EXPERIENCE. The aligners hurt, and they consistently blame you for them not fitting properly on your teeth. And what they don't tell you is that the model that they send you - if your teeth aren't how YOU want them to be - you shouldn't approve it. I have a single tooth that sticks out that none of the aligner move at all. When you look at the model it looks like it's straight but when you turn the model it still sticks completely out. I got to week 13 and I had to completely restart my treatment because of "air bubbles", one aligner was literally hanging off my teeth and they told me to cut the aligners. Veronica, RDA is TERRIBLE at CUSTOMER SERVICE. There is no "guarantee" - I... Read More
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
Hi there, thank you for your feedback. We want to provide all of our customers with a smile they love. We provide a 3D image of the projected results in order to see all angles of the new smile. Our team also checks in regarding the plan to see what the customer thinks and if they have any questions before approving the plan.
Our Aligner Guarantee, states if a customer has reached the end of treatment
and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines. These are outlined in our Guarantees page here https://www.byteme.com/pages/guarantees
This means that if at any point during treatment those guidelines are not followed, such as throwing away previous aligners or not wearing them as directed, there may be a fee associated with re-evaluating that treatment. We would be happy to hear your feedback, address your concerns, and do what we can to help. You can send us an email at support@byteme.com or give us a call at 877-298-3669.
I am confident that I made the right decision with byte. They are easy to use and I like that they are easy to store and takeout and put back in
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
We do what we can to provide you with an experience that works best for your lifestyle and needs. Thank you for your review!
Byte has been really helpful mainly why I chose them because of the hyperbyte that helps cut the treatment plan in half. They have helped me so much on getting my teeth much straighter.
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
Thank you! Our Customer Care team is here for each customer throughout the entire Byte journey. We appreciate your feedback Christopher :)
I'm very happy with the use of the vibrating mouthpiece to help ease pain and cutting down the overall time with aligners and seeing progress with my teeth. Customer service has been challenging to deal with, however.
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
Hi- thank you so much for sharing this feedback with our team. It is important to us that all customers are supported from start to finish. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. We are available to support via email, phone, and even Facebook message to ensure that all of our customers are getting the support they need. Please do not hesitate to reach out, we got you :)
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- Starting at $70/month
- My Byte App tracks progress and monitors treatment
- Free retainers, LED teeth whitening, and cleaner
- Exclusive HyperByte included for quicker and more comfortable treatment
- Dentist directed treatment with remote monitoring
- Works directly with leading dental insurance companies
Byte treatment also relies on the company's proprietary HyperByte device, which uses high frequency vibration, which may help to reduce treatment time (when used 5 mins a day with aligners) and ease the discomfort patients sometimes experience when using aligners.