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Byte Invisible Braces Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
1,641 Customer Comments & Reviews - see all comments
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Byte™ is an invisible braces company that operates nationwide to allow consumers who need minimal to moderate dental alignment to receive treatment without visiting a doctor's office. Byte's Smile Science technology was created by renowned celebrity cosmetic dentist, Dr. Jon Marashi, to design a personalized smile that complements each patient's face. byte’s aligner treatment plans also include HyperByte, a high-frequency vibration device, which may help to reduce treatment time (when used 5 mins a day with aligners) and ease the discomfort sometimes associated with orthodontic treatment. Byte is headquartered in Los Angeles, California

How is Byte rated?

Breakdown

5.0/5
Pricing
5.0/5
Treatment Duration
5.0/5
Aligner Specifications
5.0/5
Fitting Options

Overall Rating: 4.9 / 5 (Excellent)

Byte launched its teledentistry platform in 2019 and has since enjoyed remarkable growth in the invisible aligner market. The company's low-cost, guaranteed impression kit, staff of licensed dentists and orthodontists, as well the free product enhancements it offers, make Byte an attractive option for patients who need mild to moderate orthodontic correction.

To get started, patients complete an at-home impression kit and provide photographs to be evaluated through a personalized patient portal. Once treatment is approved by a dental professional, they will receive a set of aligners. byte uses a technology called Smile Science, created by a Hollywood dentist, to help determine each patient's course of alignment treatment.

Byte treatment also relies on the company's proprietary HyperByte device, which uses high frequency vibration, which may help to reduce treatment time (when used 5 mins a day with aligners) and ease the discomfort patients sometimes experience when using aligners.

Byte Product Specs

Aligner Specifications - 5 / 5

byte lets consumers who need minor to moderate alignment enjoy a better smile at a reasonable cost, without having to visit the orthodontist frequently.

Byte's aligners are made of BPA-free plastic that gradually shift teeth into proper alignment. To qualify for treatment, consumers purchase an impression kit and take photos of their teeth and return them to Byte. These submissions are evaluated by Byte's team of dentists and orthodontist to determine whether customers are good candidates for Byte's course of treatment. Once approved, patients then purchase a full treatment package, composed of multiple aligners they will change every week. At the end of the treatment, a free retainer is provided to retain the alignment.
Brands
Proprietary
Service Options
Mail
Types of Alignment Trays
Full Mouth
Short Term
Partial

Additional Features

  • Progress tracking
  • Free teeth whitening
  • Personalized Patient Portal
  • Premium Teeth Whitening
  • Aligner Cleaner
  • Breath Freshener
  • HyperByte

Byte Pricing

Pricing - 5 / 5

Byte is an attractive alternative to other mail-order aligner services, because of the company's guaranteed low-cost impression kit, free retainer service, and its financing program, which requires a low down payment of $249. Monthly payments are affordable at $82/per month over a term of 32 months. Byte financing is available to all patients, regardless of credit history, and includes the Byte Protection Program, a service that provides free retainers for 5 years post-treatment. Regardless of whether you finance your treatment, once it's complete, Byte will provide a free retainer to help you maintain your new smile.

Byte's impression kit also comes with a 100% money-back guarantee: If you don't qualify for Byte aligners, the company will refund the cost of your impression kit. That makes trying Byte a risk-free proposition.

Byte replacement aligners are not free, but they only cost $29 for the first aligner, then $99 for every following aligner. A free whitening kit and the company's exclusive HyperByte device is included with each treatment plan.

Price Range
$95 - $1,895
Free Replacement
No
Cost of Additional Replacement
$0.00
Free Retainer
Yes
Financing Available
Yes
Money Back Guarantee
Yes

Discounts

Byte offers a discount of $150 to all active and retired military service members.

Byte Customer Experience

Fitting Options - 5 / 5

Byte uses an impression kit and patient photos to create its aligners. Fitting and ongoing treatment is all performed remotely. After you submit your impression kit, you'll receive your entire treatment kit in about three weeks. Byte customer service can be reached every day, from 8 am to 5 pm. Contact the company by phone or email, or through its social media accounts on Facebook, Twitter, and Instagram.

Customer Service Hours
Monday–Sunday, 8:00 AM - 5:00 PM
Communication Method
Phone
Email
Patient Portal
Video Chat
Social Media
Year Founded
2019
BBB Rating
A+

Other Reputational Data

Byte has earned an A+ rating from the Better Business Bureau. The company has also earned accolades on Trustpilot, where consumers award the company 4.7 out of 5 stars.

Company Profile

Full Name
Byte Invisible Braces
Company Website
Headquarters
12100 Wilshire Blvd, Los Angeles, CA, 90025

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1641 Customer Comments & Reviews

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Trish
10/14/2021
Byte makes the idea of aligning your teeth much less daunting with faster treatment times and excellent customer service. They care about their work!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thank you for your review, Trish! Our goal is to make the process of getting the smile of your dreams as seamless and stress-free as possible. We are happy to hear that our team did just that. We can't wait to see your new smile!

M
Melissa M
10/13/2021
Most fastest easiest way to straighten teeth as well as affordable!The Byte team has been so helpful and is always checking on my progress

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We are dedicated to getting you the smile of your dreams as quickly and safely as possible and we are so happy to hear that you are seeing the results. As you go throughout treatment our team is here for you. Let us know if you have any questions and thanks so much for the review :)

macybillings77
10/13/2021
I loved this product, my teeth look amazing now and it was so easy to take care of.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thank you for the great review. We can't wait to get you to that final smile!

A
Alexander S
10/13/2021
Sign up and text/call/email communication at start was fantastic/swift. Issues arose with aligners 16 weeks +. They did not fit and quality was cheaper. Each time I tried to contact a rep it took 5 days to receive a reply. This eventually led to a new impressions kit, not to mention an almost 6 week delay in treatment before my corrected aligners arrived. To my surprise, I also received additional week aligners without notice that my treatment plan was not progressing on track (I'm assuming?). Had I been done by week 15 I would be leaving a glowing 5 star review, but because of the later communication delays, lack of honesty on treatment timeline (realistically about 9 months, not 3... Read More

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We appreciate your feedback, Alexander. It helps us better every customer's experience. Due to a higher volume, our response time has been less than ideal. We appreciate your patience and we apologize for any delays. Our team is working hard to help each and every customer. We do what we can to get a customer's smile straightened in the amount of time we projected. Because every person's anatomy is different, sometimes teeth can be a bit more stubborn than we anticipated. We are committed and will do everything we can to get the results we promised.

nicole.mcaleenan
10/13/2021
im really happy with the product so far, I’m about 3/4 of the way done with the treatment and I’m seeing very good, noticeable results. I am following the instructions to a T, and using the nighttime program.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thank you for the great review, Nicole. We are thrilled to hear that you are seeing noticeable results. We can't wait to see your new smile!

msiengx
10/12/2021
Byte offers multiple options and after researching which was best for me. I chose byte by night. I already notice improvements in less than five treatments. It’s incredible how easy the system works and the videos supplied by byte to get started. Byte accepts dental insurance and you should check with your insurance to see your options. If you want to change your smile this company has a great track record and their customer support is second to none.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
This is so exciting! We are always thrilled to hear about all of our customers' amazing progress. We are happy to hear that we can provide an option that works best for your lifestyle and needs. Thank you for your review!

rjjouppi
10/12/2021
It has been a longer journey than expected to get to my straighter smile, but Byte costumer service reps have been very helpful in working to adjust my treatment plan along the way!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thank you for the great review! Sometimes teeth can be a bit more stubborn than we anticipated. Our team works hard to get you to the smile we promised! We can't wait to see your final results 😁

S
Sarah
10/12/2021
The staff are so friendly and helpful and always was quick to respond. I have noticed a huge change in my smile within only weeks and I am only a little over half way so I can't wait till the end. Such amazing results!! Thank you Byte!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
WOOHOO!! Halfway there :) It is so important to us that our customers feel supported and comfortable throughout every step of their Byte journey. We are so happy to hear that our team was able to provide that experience to you. We can't wait to see your smile transformation, thanks so much for writing in! :)

A
Alma
10/12/2021
I love these aligners. Very comfortable and easy to put in and remove. Have also helped to whitened my teeth a little. Can’t wait for the ending results.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thank you for the great review, Alma. We are thrilled to hear that you love it! We can't wait to see your new smile either😍

gatzjen
10/12/2021
I'm seeing changes in my smile with relatively little discomfort. The customer service has been excellent and they are very responsive to questions. I'm glad I went with the Byte at Night plan. It costs a little more, but it's so convenient to only wear it at night. Highly recommend!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thank you for the amazing review! We do what we can to provide you with an experience that works best for your lifestyle and needs. We can't wait to see those final results!


Top Rated
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  • Starting at $70/month 
  • My Byte App tracks progress and monitors treatment
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  • Exclusive HyperByte included for quicker and more comfortable treatment
  • Dentist directed treatment with remote monitoring
  • Works directly with leading dental insurance companies