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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
248 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
 
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How is Eargo rated?

Breakdown

4.5/5
Hearing Aid Style
4.5/5
Features and Price
4.0/5
Battery Life
4.5/5
Customer Experience

Overall Rating: 4.4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4.5 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum. Eargo's least expensive product, the Max, was named one of Time Magazine's Best Inventions of 2018. The device also won the Gold Clio and Red Dot awards for Product Design and was touted as 'a new breed of tech company' by the New York Times.

The company's newest product is the Eargo 6 with Sound Adjust, which automatically optimizes the soundscape as you move between environments. The Eargo 6 is water-resistant for up to 30 minutes at a water depth of less than one meter, and features patented, medical-grade, silicone petal tips that come in two sizes and two styles. The Eargo 6 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It recharges in just 4 hours, after which it provides 16 hours of continuous use. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 4.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4 / 5

Eargo's battery delivers 16 hours of service after a 6-hour charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$1,500 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4.5 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. Eargo 5 and Neo HiFi include a two-year original warranty with an extended warranty available for purchase. Eargo Neo and Eargo Max include a one-year original warranty. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
click here
Deductible/Copay
No

Eargo Reputation

Reputation - 4.5 / 5

There are very few online customer reviews for Eargo products. Eargo earns an average rating of 2.8 out 5 stars on Trustpilot, but that's based on less than a handful of reviews and really isn't statistically significant. The company is not rated by the Better Business Bureau.
Trust Pilot Rating
2.8 out of 5
Date Collected
2022-01-10
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
https://eargo.com/
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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248 Customer Comments & Reviews

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R
richard r
3/26/2021
So far, I have had a pleasant experience with the "in-Ear" model that I have purchased on an trial basis. Final verdict not in yet.

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Thanks for honest feedback, Richard. It can take some time to fully adjust which is why we provide all Eargo clients with a 45-day trial period and unlimited support from our team of licensed hearing professionals. We'll continue working with you closely to make sure you're happy.
C
Cynthia P
3/26/2021
Simple to use. Impressive design. Easy to maintain. It eliminates that annoying daily question of "What?".

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi! Thanks for the wonderful feedback! We appreciate you trusting Eargo to help with your hearing and eliminate the "huh?" and "what?" from your vocabulary!
Marian P
3/26/2021
Wow!! After three years of wearing another name brand , very expensive hearing aid, I got tired of having them fly off my ears every time I took my mask off(covid 19 times). I have been doing my happy dance every day since the first day I put my Eargos in. My hearing was improved considerably, I don't have to "turn them on" every time I use them ,the technical help and technology over the phone is fantastic (thank you Lois) you can't see them, no batteries to change or purchase, the actual purchasing process is fantastic its all done from the comfort of your home.I doesn't get much better than this folks.....

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Marian! Thank you so much for the wonderful comment about your Eargo experience! We've been hearing about behind-the-ear hearing aids and masks considerably the past 12+ months. We're thrilled Eargo has been improvement with that, and most importantly that our hearing aids are giving you improved hearing! Please spread the good word about Eargo! Thank you!!
Heather B
3/24/2021
My father will only put eargo hearing aids in his ears He has tried many different brands over the past 11 years and with memory loss and hearing loss it's nice to see him excited about hearing sounds he hasn't heard in a while so thank you Eargo.

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Heather. What a heartwarming story to share about your father's experience with Eargo hearing aids. Thank you so much for posting this! We're so happy we're contributing to his quality of life right now. Thank you for trusting us with helping him and your family!
Dale B
3/22/2021
Excellent service. Fast delivery. Great product. I’m telling everyone about them. Very good customer service.

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Dale. Thanks for the wonderful comments about your Eargo experience! As you tell people about Eargo, please be aware of our referral program by clicking on this link. https://www.eargo.com/refer We're so happy you allowed us the opportunity to help improve your hearing!
P
Paul E
3/22/2021
So nice to hear folks across the table and not heart he kitchen help when eating out , Thanks Eargo wonderful!

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Paul. It's so nice to read your comments! Thank you for allowing Eargo to help improve your hearing!
carminecourtney
3/21/2021
TANYA SAVED MY EARS! EARGO ALLOWED ME TO HEAR. TANYA ALLOWED ME TO LISTEN. THANK YOU. PEOPLE OF EARTH, EARGO HEARING DEVICE IS YOUR TECHNICAL TECHNOLOGY EARS FOR HUMANS. TECH TO EAR. EARGO TO, YOU⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐🍾🥂🎶🎶🎶🎶🎸🎸🎸🥁🎤🎹📽🎬✌💖

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hello! What a fun way to talk about your Eargo experience! Thank you for taking the time to post this! Tanya is one of our Personal Hearing Guides and is representative of our entire team. We listen, answer questions, provide professional help when needed, and more. We do this to make sure you're happy with your Eargos from help with your decision to purchase and beyond. Please spread the word to friends and family.
gdnolley
3/17/2021
My husband got me a "sample" set of hearing aids from this company and I could not use them as one of my ears has a much smaller canal and it didn't fit.

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi. One of the ways Eargo works with our clients is to provide free non-working sets of our hearing aids to judge the size, fit, and feel in someone's ear canal. Not everyone has to take this step, but for people like you I'm happy we gave you the chance to try it before you purchased. Please don't give up, however! Eargo has a new product available this year that will be smaller and allow us to fit smaller ear canals. Keep a lookout for Eargo 5!
B
Bernard M
2/10/2021
I just ordered a new pair of hi-fi neo Max hearing aids. My old set lasted about 2 years. I opted for the 24 month zero interest payment program. It seemed simple, But what a disaster dealing with the finance company and Eargo direct. The credit contract had listed a 26.99 % interest rate if I were to miss a payment. Yikes,,, After an almost instant credit approval, I started receiving emails from the credit company, Ally Lending. I made several attempts to reach customer service there to explain the terms and conditions, even their customer service folks were not 100% clear as to my monthly payments etc. I then decided to contact Eargo to cancel the credit sales and pay it in full... Read More

M
Michelle
2/4/2021
I love my new hearing aids, they are so easy to adjust and wear.

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Michelle! Thanks for taking the time to post about your experience with Eargo! I'm so happy you find them easy to use and that you've adjusted to wearing them easily. Spread the word to family and friends who we might be able to improve their hearing!
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