Acorn Stairlifts Review
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27 Customer Comments & Reviews - see all comments
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Established in 1992, Acorn is a leading company specializing in the manufacture and installation of stairlifts. The company offers a free, in-home survey and quote valid for 12 months. The stairlift itself can be installed in a few days or as fast as the next day. Acorn’s innovative practices and attention to quality have paved the way to it exporting stairlifts to over 80 countries worldwide.
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27 Customer Comments & Reviews
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After only a few months the chair isn't running smoothly at all. There's multiple spots where it seems like the chain is slipping. We have called 5 times over the past 7 days and every time you sit on hold for 15-20 minutes and then prompted to leave a message and NOBODY ever calls you back. We spent almost $4K on this lift which up until now has been great, but the level of service from the company leaves much to be desired. I'd recommend researching a little further before deciding on Acorn unless its last or only option.
This review speaks to customer service only. It is almost nonexistent.
Getting through to anyone has taken close to 48 hours. Getting an appointment within a reasonable period of time did not happen. If they do come when they say the chairlift will have been inoperable for 5 days. So much for 24-7 service support. As for the chair lift itself it has broken down twice in a 6 month period. I also am sorry we did not read these reviews before purchasing.
I have been waiting 2 weeks for a technician to come fix a foot rest problem on my mom's Acorn stair lift. I received an appointment 9 days from when I first called and no technician showed up. I called and they said they had technical difficulties and our appointment wasn't in the schedule. They said they would call with an appointment 4 days ago and they still have not called back. I called today and they said someone would call but they don't know when. My mom is 85 years old in a split level house. This chair allows her to live in her house. Her chair keeps getting stuck. We pay for the "platinum" upgraded extended warrantee package to get help when she needs it. They have no problem... Read More
Very professional and courteous. Sales and installation were done in a timely manner. I am so thankful for my chairlift. It has made life easier. I would recommend it to anyone.
To get hold of support is pain. We had this chair installed just three months ago and scratches the rail and makes loud noise. Seat is not comfortable and constant worry if my parents 87 and 85 years may fall. Now after reading other reviews, I am really worried and seems we made a bad choice.
I purchased my stairlift this January. Some minor problems but overall happy with the chairlift However Acorn's claim of 24-7 customer service is almost a joke. It is a customer service line. They can not advise you in an emergency but will make an appointment for service in usually 2 weeks. They promised at the time of sale that if chair became inoperable they wouldn't leave a customer stranded. They would send some one out within a few days after all if it wasn't a safety issue for me I wouldn't ave bought the thing in the first place. Buyer Bewre
We installed a stairlift on Jan 19, 2021 for my 90 year old father in law. We have had multiple issues with it stopping....error code F6. We were told the first 2 times to just use the crank and wind it. And I might add it took a minimum of 4 days for anyone to call us back. This time, after no response back and after researching, I discovered there is a switch we need to turn off when cranking...no one ever told us that before! And my research said this is a code a technician needs to come out for. My father in law is 90 years old. We are not always here to be able to assist him if the chair stops. What happens if he should fall and break a hip, his leg, hit his head????? I... Read More
Chair constantly breaks. Call customer service and they give you a 2 week window. Call and request manager callback and nothing. Terrible company. Very sorry my mother used them. Now my mother is stuck upstairs. Cannot even get downstairs to her walk in shower.
I also wish I had read these reviews. Was given misleading information and was not told about purchasing warranty.
I wish I had read these reviews before buying the stairlift. When I asked questions, the answers, while not outright lies, were deceptive and misleading.
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- 20 years providing stairlifts in the USA
- Next day installation
- Comprehensive 12-month warranty
- Carries a maximum weight of 350 lbs.
- Arthritis Foundation’s Ease-of-Use Commendation
